Privacy Policy

Effective Date: 10/04/25

Pineapple Pool Care (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By using our site or services, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, address, and any other details you provide when contacting us, requesting a quote, or submitting a form.
  • Service Details: Information related to your pool, service history, and preferences to help us provide accurate care and recommendations.
  • Technical Data: IP address, browser type, device information, and usage data through cookies and analytics tools.
  1. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries, service requests, and quote submissions
  • Schedule and manage pool care services
  • Send service reminders, updates, and promotional content (if you’ve opted in)
  • Improve our website and customer service
  • Comply with legal obligations
  1. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

  • Trusted third-party service providers who help us operate our business (e.g., email platforms, booking tools)
  • Legal authorities, if required by law or to protect our rights
  • Affiliates or contractors working on behalf of Pineapple Pool Care under confidentiality agreements
  • Pineapple Groups other services (e.g. Pineapple Pool Fencing, Pineapple Pool Heating & Leisure Pools Sunshine Coast.
  1. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your browsing experience and analyse website traffic. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

  1. Your Privacy Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for future communications
  • Lodge a complaint with a privacy authority, if applicable

To exercise these rights, contact us at [insert email/contact form].

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

  1. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in legal requirements or our business practices. Any updates will be posted on this page with the revised date.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Pineapple Pool Care
Email: enquiry@pineapplepoolcare.com.au
Phone: 1800 746 327